OUR CANCELLATION POLICIES

Cancellation policy

 

• A non-refundable cancellation deposit is required to be attached to your booking at Tigerlamb. 

• Please provide us with 48 hours’ notice if you need to cancel your appointment.

• Any salon visits cancelled within 24 hours of your scheduled appointment will forfeit your deposit. 

• Government directives and Environmental disasters are the grounds for refunds. 

• Although we will do our best to compromise, running more than 10 minutes late for any service may mean that we are unable to perform your requested services and your deposit may be forfeited if we are unable to proceed.

• Booking on-line via our online booking system here means you can have the convenience of placing your deposit with your booking. 

• Booking on the phone or in the salon you are welcome to place your up-front payment by credit card, eftpos, bank transfer or cash. 

• You are welcome to keep this deposit as a rolling credit to be redeemed at any time. All we request is that your credited amount aligns with our policies required deposit amount for your services that are booked. If this needs to be adjusted, we will let you know.   

 

Although most of our loved and loyal clientele are reliable, the crippling effects of no-shows and last-minute cancellations in our industry mean we have introduced a fair cancellation policy that we are excited to say is uniform and inclusive of all our guests at Tigerlamb.

 

We reserve your allocated time for you, therefore we look for your understanding around our partially pre-paid system.